Orders will not be despatched until payment in full has been received and jensflowers.com.au is satisfied with the integrity of the order.
It is your obligation to enter the correct delivery address details at the time of ordering. If the delivery details you have given are incorrect Jen's Flowers will not refund. Should you wish to send the flowers again it will be at full expense to the customer.
1. Cancellation of Orders
Should you need to cancel your order, money will be refunded less a $15 administrative fee, ONLY IF notice is received by Jen's Flowers 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice will be charged at 50% of the total order value. We are unable to cancel orders that are already prepared and are with our courier for delivery.
As each flower is unique, so too, are your special requirements and concerns surrounding your order. A number of resolutions may be available to you and are subject to your particular situation. Note: All refunds for orders placed online or over the telephone are credited back the original credit card on which the order was purchased. Refunds for in-store purchases may be processed through the original credit card for which the order was purchased or by EFTPOS only. A voucher to the same amount paid will be issued for all cash purchases.
Prices of goods and services and delivery and other charges displayed on the jensflowers.com.au web-site are current at the time of display. These prices are subject to variation without notice.
3. Product Substitution / Availability
Please note that with flower orders, some flowers/products /colour /container/plant and hamper items may be substituted based on availability. If this occurs we will fulfil the order to equal or more value if the selected flowers/products are unavailable.
4.1 Under no circumstances is The www.jensflowers.com.au website liable for loss of profits, whether direct or indirect or any indirect or consequential damage whatsoever suffered by you.
4.2 If The www.jensflowers.com.au website fails to supply services or goods offered by The www.jensflowers.com.au website, The www.jensflowers.com.au website's liability is limited to supplying the services or goods again or if The www.jensflowers.com.au website does not supply the services or goods again, the payment of the cost of having the goods or services supplied again.
4.3 The www.jensflowers.com.au website does not warrant expressly or imply that your access to and use of the Site, or any other website linked to this Site will be uninterrupted or error free.
4.4 The www.jensflowers.com.au website does not warrant, expressly or impliedly that any defects will be corrected or that the Site (or any website linked to this Site) or the server which stores and transmits Content to you are free of viruses or any other harmful components.
5. Limitation of Liability
5.1 To the extent permitted by law, in no circumstances (including negligence) will The www.jensflowers.com.au website, our officers, employees, advisers, partners, agents or suppliers, or any of our licensors, related companies and affiliates or their officers, employees, advisers, partners, agents or suppliers, be liable for any damages that result from:
5.1.1 any of your in ation or text appearing on the Site;
5.1.2 your reliance on the Site; or the use of or access to, or the inability to use or access the Site, or the loss of any data; or
5.2 This limitation of liability extends to our licensors, related companies and affiliates and each of our or their officers, employees, advisers, partners, agents, suppliers, individually or jointly.
6. Intellectual Property
6.1 The scripts (computer code that comprise this website) are copyright and may not be downloaded, copied or otherwise stored unless in their original at with the full written approval of the webmaster.
7. Your Use of the Site
7.1 This Site is available only for your personal use. You may:
7.1.1 print copies of the Content and store associated files on your own computer for the purposes of using this Site and the services provided on this Site; and
7.1.2 reference hypertext documents on this server from your own documents.
7.2 You must not:
7.2.1 use the Site in any manner or for any purpose which is unlawful or in any manner which violates any right of The www.jensflowers.com.au website or which is prohibited by the Terms and Conditions.
The www.jensflowers.com.au website disclaims all warranties with regard to the content of or otherwise relating to other web sites or resources linked in any way to this Site. Any links to a third party site are provided for convenience only. The www.jensflowers.com.au website is not responsible for and makes no representations concerning the condition and content of, or products offered at the third party site. A link does not indicate, expressly or impliedly, that The www.jensflowers.com.au website endorses the site or the products or services offered there. Your access to any linked site and use of any products or services offered there is at your own risk.
9. No Legal Advice or Business Advice
The data and in ation contained on this Site are for your general in ation only and are not intended to be a substitute for legal advice.
By using this Site, you are acknowledging your consent to the above Terms and Conditions. If you do not agree to these Terms and Conditions, do not use this Site.